Refund & Exchange Policy

1. Returns & Refunds

You may request a return within 7 days of receiving your order, subject to the conditions below.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• All tags, stickers, protective films, and protective covers must remain attached and intact.
• The item must be returned with its original packaging, including any dust bag, box, accessories, or other items supplied with the order.
• You must provide your order number or other valid proof of purchase.
• The item must not show signs of wear, use, damage, alteration, perfume, stains, or improper handling.

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before sending anything back, please contact Bags.is Customer Support.

Provide:

• Your order number
• The reason for your return
• Clear photographs or a video showing the condition of the item

3. Return Shipping

Unless the product arrived damaged, defective, or significantly different from the confirmed order, return shipping costs are generally the responsibility of the customer.

Customers should use a reliable, trackable shipping service when returning an item.

Bags.is cannot be responsible for a return shipment that is lost before reaching the designated return location.

4. Refund Process

Once your returned item is received, our team will inspect it to confirm that it meets the return requirements.

If approved, your refund will be processed using the applicable payment method or another agreed refund method.

Please note that the time required for funds to appear may vary depending on your bank, card issuer, payment provider, or payment method.

Original shipping costs and other non-refundable transaction costs may be excluded from the refund where permitted and applicable.

5. Exchanges

You may request an exchange within 14 days of receiving your order, provided that the item remains:

• Unused and unworn
• In its original condition
• With all tags and protective materials intact
• Complete with its original packaging and accessories

Please contact our Customer Support team before returning an item for exchange.

6. Exchange for Another Product

If your exchange is approved, you may choose another eligible item, subject to availability.

If the replacement item costs more than your original purchase, you will be responsible for paying the difference.

If the replacement costs less, any applicable difference will be handled according to the payment method and circumstances of the order.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number along with clear photos or video showing the issue.

Our team will review the claim and, when appropriate, offer a suitable solution such as:

• Replacement
• Exchange
• Refund
• Another mutually agreed solution

Please do not use or alter an item after discovering a problem.

8. Quality Check Before Shipping

Where available, we may provide customers with photographs or videos of their item before dispatch.

Customers are encouraged to review quality-check materials carefully and raise any concerns before approving shipment.

9. Items That Cannot Be Returned

A return or exchange may be refused if:

• The item has been used or worn.
• Tags or protective materials have been removed.
• The product has been damaged after delivery.
• Parts, accessories, packaging, or included items are missing.
• The product has been altered or modified.
• The return request is made outside the applicable return or exchange period.
• The item was specifically customized or personalized for the customer, where applicable.

This does not affect any mandatory consumer rights that may apply under applicable law.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet entered processing or fulfillment may be eligible for cancellation.

Once an order has been processed, prepared, quality checked, or shipped, cancellation may no longer be possible.

11. Refused & Undeliverable Packages

Customers are responsible for providing accurate delivery information.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, additional shipping charges may apply before the order can be sent again.